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Phone: (844) 897-5199
Just select the custom styles you want to design and add them to your locker! Then fill out our design form and you are done! Your sales rep will get back to you within 1-2 business days and they will share your designs with you!
Send us your stuff! We need all logos and artwork to be Vector format. Our designers can then scale it, work with the colors and make any changes as needed to your design. These files are either eps or ai, created from Adobe Illustrator or similar vector program. If you cannot get Vector art, a high resolution Raster image may work for us, preferably a psd, tiff, or png file with transparent background. If you have any questions just contact your rep, we are here to help! Ordered with us in the past? We may already have your logo on file, so just check with your sales rep if you have any questions.
No, we do not charge for artwork! We pride ourselves on building custom product that incorporates all your design needs. Just supply us with past designs, inspiration, logos, or even a drawing, and we'll design product that sets your team apart.
Once your design request is submitted, it typically requires 2-3 business days for our designers to produce original concept mock ups. Once your mockups are ready, your rep will send it to you right away on our interactive design feedback platform. As soon as you approve your mockup and submit your final order with quantity and sizing information to your sales rep, our design team takes 2-3 business days to produce production files and finalize your order for a last approval.
We offer multiple iterations for artwork, but typically once the 'concept art' design is approved, the application to other garments does not require additional changes. Standard practice is between 1-2 iterations on concept design, but the more direction and inspiration provided, the more we can get it right on the first try!
Nothing is more critical than color. To ensure consistently of color we’ll request the Pantone Color number. This the most effective way to match colors as what we look at on paper, our phone, our laptop, can all be viewed inconsistently. At your request you can also send us any current samples you have for us to review. If you have any questions contact your rep, we are here to help.
All of our fabrics are high performance, technical knits or wovens, that wick moisture, compress and move with the body as needed for each style. The majority of our textiles are Blue Sign approved, meaning that harmful substances are eliminated at the beginning of the process and standards for environmentally friendly and safe production are met.
No, with our dye sublimation process there are no limitations on the number of colors you can use in your design and price is not affected by the number of colors used.
Production turnaround is 6-8 weeks! Production time does not include the design time, or the two business days it takes to process an order. We highly recommend putting your order in advance of the busy season to ensure you place your order in time for your desired delivery date, as busy season production times may vary. Domestic shipping can take three to five business days to arrive at your destination depending on weather and location.
Shipments can be bulk or individual and are typically sent via Fedex Priority Mail. Street addresses are required for delivery and PO box addresses have no tracking or guarantees so they will not be accepted. Changes to delivery addresses once the order has been processed are made at the risk of the customer.
A bulk order includes standard 2-3 day domestic shipping rates plus a small handling charge associated with the order size.
Yes, we may be able to rush your order. Any order requiring less than 4 weeks production time will be directed to our production manager for review and rush approval. Rush fees may apply.
Absolutely. At the time of shipment, you will receive a confirmation email with the details and tracking number of your shipment.
Once the order is in production we cannot accommodate changes to the order, but if you have missed a team store, we can process a separate individual order but team pricing for individual orders is not offered after the store has closed. Discounts are based on quantity ordered per style at the time of order. Add-ons, however, are considered a new order and priced based on that new quantity. Additional discount programs may apply to customers that commit to several garments.
Throughout production we have several steps to ensure accuracy and completion of your order. However, mistakes could happen and we’ll do our best to expeditiously resolve any issue. Please contact us immediately and have your order number available.
We spend the time to get your order just right! No custom order is produced without customer approval to ensure your order is built to your specifications. Custom orders cannot be re-sold like any other item, and they are non-refundable.